Thursday, September 3, 2009

Never Use Yahoo! - Unless It's Free!

Never Use Yahoo(exclamation) - Unless It's Free(EXCLAMATION)



Yahoo! was founded as a company providing email addresses for free. That is what they are "good" at. Please heed my advice and DO NOT USE THEM FOR ANYTHING YOU HAVE TO PAY FOR! They have evolved into a conglomerate by necessity to try and retain market share because companies that do everything better (Google! - notice the exclamation mark) would have turned them into an old, dusty, internet ghost town otherwise.

I have come to this epiphany after a chain of 10 emails back-and-forth from Yahoo!'s "customer service" (the quotes because technically it's more of a cancellation department - they really don't have the capacity to handle anything other than helping you cancel your services, and no, you won't get a refund once they do), which left me feeling even ANGRIER and MORE FRUSTRATED than when I sent the original contact request, and still with NO RESOLUTION. You might already know this if you use Yahoo!, but if you didn't, there is really no good way to contact Yahoo! when you need to - I think it's because they know how bad their "customer service" department is, so they've made everything as "self-help" as possible. If you do take the time to weed through all the FAQ's and finally find the way to contact them, you'll be sorry you did.

You don't have to take my word for it (even though you should, to save yourself some headaches, heartaches, and wallet aches!), because Yahoo proudly displays this concept on their help pages, sort of like a war torn badge of honor - see below.

These are two of the top five questions asked by users; see if you notice a pattern emerging:
2) How do I contact Yahoo about taking more money out of my account than they were supposed to?
3) How do I contact Yahoo customer Service for a unauthorized bank transaction ?

Are you scared yet?

Even if Yahoo! did have and practice ethical business morals, their services are clearly inferior; if you've ever used "Yahoo! Search Marketing" as opposed to "Google Adwords" (I've used both because I had promotional codes from my website host) then you know exactly what I'm talking about. The very first day I used Google Adwords, I received results equivalent to a full week of Yahoo!'s knockoff. And I suppose it only makes sense, since Google was founded as a search provider, but they also do everything else better too.

Rather than try to explain the email chain, which bounced between me and Yahoo!'s outsourced service department, I have copied and pasted them (final email sent by me, no response received) below, because it really is amazing when you lay eyes on it. You'll start to see the redundancy and idiocy of their responses immediately, then again and again. The only editing I have done is remove my personal information. Sorry if the formatting doesn't come through very well.

--------------- Start Email Chain Copy/Paste -------------------

Yahoo! Private Domain Registration Charges
Sunday, August 16, 2009 11:30 PM
From:
"xxxx" <xxxx>
Add sender to Contacts
To:
xxxx
Yahoo Id: xxxx
First Name: xxxx
Last Name: xxxx
Email Address: xxxx
Domain Name: xxxx
Comments: You have really caused me a lot of trouble by automatically charging my credit card for this service without sending me a notice first, asking if I still wanted to renew or if I needed to update my payment method/source! THEN!!!!, you don't make it clear BEFORE!!!!! I cancel the service, that I will not be receiving a refund for any fees, but of course you give a nice little message afterward to let me know I just threw 9 dollars per domain name at you for absolutely nothing! I'm certain I don't have to tell you that that is BAD BUSINESS! I don't expect you'll be around long with service like that!

I am THOROUGHLY upset and IMMENSELY FRUSTRATED by your website and your services at this point and I will be looking for another registrar to continue my domain names with. You have definitely lost a customer and any referrals!
Browser: Firefox
Operating System: Windows Vista
Email Tool: none
Site Building Tool: none
Type of Internet Connection: Cable
May we test your account: yes

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25433xxxx)
Monday, August 17, 2009 3:12 AM
From:
This sender is DomainKeys verified
"Yahoo! Domains"
Add sender to Contacts
To:
"xxxx" <xxxx>
Hello,

Thank you for contacting Yahoo! Small Business Support.

We understand your concern on the domain renewal charges and apologize
for all the inconvenience.

Your domain renewal is included in your annual Yahoo! Domains fee.
Provided that you have not made any billing contact changes or
transferred registrars, Yahoo! will automatically pay the domain
registration renewal fee within 14 days of your expiry date.This
automatic renewal cannot be turned off,unless you cancel the plan or we
cannot charge your credit card on file.

Please note that your account with Yahoo! must be active and current
with payment. We will continue to pay the renewal for as long as you
continue your account with Yahoo! Domains. You may disregard any notices
from other companies/domain registrars requesting payment for your
domain. Currently, there is not an option to prepay in advance.

Effective July 1 2008,Domain renewal prices for Domain Only accounts
have been increased to $34.95 per year.

Please cancel the domains plan and if we see the renewal charges on your
account we will go ahead and process the refund.
Unfortunately,your accounts are not entitled to a refund of the entire
$35 annual fee per domain as a result of cancelling. Per our policies
that you initialed at the time of signup, all such fees are are
non-refundable. The reason for this is that we have already paid $9.95
for the domain registrations and do not recuperate that cost when the
customer cancels.

New customers are purchasing a service that is named Yahoo! Domains but
it is different than your domains service.

The new Yahoo! domains service is a domain only service plan for $9.95
per year. Unlike your current plan, the new service plan does not
include an email account from which you can send and receive email.

Your service includes domain registration AND one domain email address.
You are charged $35 per year. We will no longer offer your Yahoo!
Domains service to new customers. We will continue to support your
existing service and it will be automatically renewed each year 15 days
before the anniversary of your original billing date, at the
then-current price, unless you tell us to cancel the service.

Please note:
If, for any reason, you do not sign up for the new service after
cancelling your current service, be aware that Yahoo! will no longer
renew your domain. You will responsible for renewing your domain
directly with our partner, Melbourne IT. You will be contacted by
Melbourne IT to renew your domain at the email address you listed when
you registered the domain.

We recommend that you switch services at least 30 days before your next
invoice date to avoid any billing or registration issues. You can view
your next invoice date on the "Payment Schedule" tab of your Billing
Information page.

How to switch

1. Back up all your current information.

*Mail - If you or any other users who have a mailbox use POP to read
email with a mail client like Outlook, you will have a copy of your
email stored there. If you do not POP your mail, you should log into the
mailsender.net Webmail interface and forward any email you'd like to
keep to another mailbox such as your Yahoo! Mail account.

*Web Card - If you have a web card, you should view it in a browser and
copy any text and graphics to your desktop so you have a back-up that
you can refer to when you create your new starter web page.

*Settings - If you have any custom DNS settings, you should record them
so it will be easier for you to configure your new service.

2. Go to smallbusiness.yahoo.com/services and log into your account.
Select "Change Plan" for your current service. Select "Cancel Service"
on the left side of the change plan page. Follow the cancellation
instructions.

3. Go to smallbusiness.yahoo.com/domains and select the "Already have a
domain? Use it with a Yahoo! plan" link. Enter your domain name and
follow the steps to complete the order.

If you have any further questions,in order for us to better assist you,
we require some additional information. Please reply to this message
and describe all of the actions you took that led up to the problem --
include any of the following relevant information. The more information
we have, the better able we will be to investigate this issue.

* Your Yahoo! ID
* Your domain name
* The File name in question
* Editor used
* A clear and detailed description of the problem
* The exact steps you took before the problem occurred, and the text of
any error message you received


Please do not hesitate to reply if you need further assistance.

Regards,

Aparna

Yahoo! Small Business Support

Did you know that you can contact us for Yahoo! Small Business services
by visiting :

http://smallbusiness.yahoo.com/contactus/contactus_home.php

For assistance with all Yahoo! Small Business services, please visit:


http://help.yahoo.com/l/us/yahoo/smallbusiness/

To check the status of all Yahoo! Small Business services, please visit:


http://status.smallbusiness.yahoo.com

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25433xxxx)
Tuesday, August 18, 2009 12:00 AM
From:
"xxxx" <xxxx>
Add sender to Contacts
To:
"Yahoo! Domains"
Wow, you added absolutely nothing of value to the conversation. Did you even glance at the subject of the email, so clearly written "Yahoo! Private Domain Registration Charges?" All you did was copy/paste a ridiculously long explanation of domain service fees, further accentuating the point that your service in general is HORRIBLE! Either you know nothing about the services you offer, or you don't care. I'm pretty sure the copy/paste was not even relevant because I signed up for my account after the date specified, making all the information provided, null and void (did I already mention worthless?).

I would consider your response worse than a computer-generated bot response, because at least the bot would ask if it was close to addressing my concerns. Judging from your previous performance, I'll assume you are not understanding anything up to this point and so I'm going to stop wasting my time and energy typing this reply...

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25437xxxx)
Tuesday, August 18, 2009 9:32 AM
From:
This sender is DomainKeys verified
"Yahoo! Domains"
Add sender to Contacts
To:
"xxxx" <xxxx>
Hello,

Thank you for contacting Yahoo! Small Business Support.

We understand you are seeking assistance with Yahoo! Small Business
Billing. Please note that for the security of your account, we do not
support Yahoo! Small Business Billing via email. In order to initiate
phone contact with us, please visit the following URL:

http://smallbusiness.yahoo.com/contactus

After logging in with the Yahoo! ID and password that is associated with
your Yahoo! Small Business plan, you will have access to our contact
phone number as well as the option to schedule a call back.

You can also find useful information about our Small Business Services
by visiting our Help Pages at:

http://help.yahoo.com/l/us/yahoo/smallbusiness/

Please do not hesitate to reply if you need further assistance.

Regards,

Jeet

Yahoo! Small Business Support

Did you know that you can contact us for Yahoo! Small Business services
by visiting :

http://smallbusiness.yahoo.com/contactus/contactus_home.php

For assistance with all Yahoo! Small Business services, please visit:


http://help.yahoo.com/l/us/yahoo/smallbusiness/

To check the status of all Yahoo! Small Business services, please visit:


http://status.smallbusiness.yahoo.com

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25437xxxx)
Tuesday, August 18, 2009 1:35 PM
From:
"xxxx" <xxxx>
Add sender to Contacts
To:
"Yahoo! Domains"
Actually, you still misunderstood the context of the original email. I'm not surprised.

Honestly, your excuse of protecting "the security" of my account, for not being able to resolve anything via email is laughable. I am of the firm belief that it certainly has more to do with ineptitude and a poorly laid out business structure than security.

But hey, at least you came closer than the first robot, so I suppose that is progress (of some sort).

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25440xxxx)
Wednesday, August 19, 2009 7:02 AM
From:
This sender is DomainKeys verified
"Yahoo! Domains"
Add sender to Contacts
To:
"xxxx" <xxxx>
Hello,

Thank you for contacting Yahoo! Small Business Support.

I understand you are enquiring about the Private domain registration
charges and apologize for any inconvenience this may have caused you.

As advised earlier, we will not be able to dscusss billing information
over email, therefore it would be best if you called us.

In order to place your call request, please go to the following URL:

http://smallbusiness.yahoo.com/contactus

After logging into the Yahoo! ID that is associated with your Yahoo!
Small Business plan, you will have access to our contact phone number as
well as the option to schedule a call back.

Please do not hesitate to reply if you need further assistance.

Regards,

Kiran

Yahoo! Small Business Support

Did you know that you can contact us for Yahoo! Small Business services
by visiting :

http://smallbusiness.yahoo.com/contactus/contactus_home.php

For assistance with all Yahoo! Small Business services, please visit:


http://help.yahoo.com/l/us/yahoo/smallbusiness/

To check the status of all Yahoo! Small Business services, please visit:


http://status.smallbusiness.yahoo.com

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25440xxxx)
Wednesday, August 19, 2009 11:03 PM
From:
"xxxx" <xxxx>
Add sender to Contacts
To:
"Yahoo! Domains"
Sorry, wrong again. My original email contained no inquiries. I never once used a question mark or any phrase that could be considered a question, not even a rhetorical one, until the first robot attempted a response, at which point I began questioning a lot of things.

The main question remaining now is, "Honestly, are you even trying?"

Is there such a thing as a supervisor, or an escalation, or do these emails just bounce back and forth between the same group of improperly equipped entry-level pawns until people get so frustrated that they give up? (that's another inquiry for you)

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25448xxxx)
Friday, August 21, 2009 12:35 PM
From:
This sender is DomainKeys verified
"Yahoo! YSB"
Add sender to Contacts
To:
"xxxx" <xxxx>
Hello,

Thank you for replying to Yahoo! Small Business Support. You have
reached the Billing Escalations Department. We apologize we did not
address your original question regarding your $xxxx charges for your
domains:

xxxx.com
xxxx.com

These $xxxx charges on 08/10/09 & 08/12/09 were for Private Domain
Registration. Both of the above domains were registered for 5 years, so
you do not pay for any annual domain registration until 08/10/2013 and
08/12/2013 respectively. The Private Domain Registration is an annual
fee, described in the order confirmation and in the Terms of Service.

You may have missed our notification emails that we were charging you
because you do not have an alternate email address set up for your
Yahoo! ID. Please also check your Yahoo! ID mailbox for any
notifications for your accounts. Please check your email program?s
settings to make sure directmail@yahoo-inc.com is not being sent to your
junk mail folder. Also, you can check http://edit.yahoo.com/config/eval_profile
to make sure your Yahoo! email preferences are set correctly. You will
need to login and use the account info link to make this change.

Also, we noticed we were able to charge your new Visa xxxx with the new
expiration date because of a feature enabled at your bank. When any
account associated to your old card and you are issued a new card by
your bank, your bank allows the associated accounts to update to the new
card. If you do not want this feature enabled, please direct your
concerns to your bank.

Thank you again for contacting Yahoo! Small Business Support. If you
need further assistance, please do not hesitate to contact us again.

Regards,


Ligaya
Yahoo! Small Business Support

Did you know that you can contact us for Yahoo! Small Business services
by visiting :

http://smallbusiness.yahoo.com/contactus/contactus_home.php

For assistance with all Yahoo! Small Business services, please visit:


http://help.yahoo.com/l/us/yahoo/smallbusiness/

To check the status of all Yahoo! Small Business services, please visit:


http://status.smallbusiness.yahoo.com
--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25448xxxx)
Saturday, August 22, 2009 3:15 AM
From:
"xxxx" <xxxx>
Add sender to Contacts
To:
"Yahoo! YSB"
Still not working, please refer to the next level higher than you, where I can reach someone who will actually read my original email (or any of the other three) and reply accordingly. I completely understand the charges and what they were for. I completely understand that you were able to charge my card. I don't need explanations for questions I never asked, and I certainly don't need you trying to push blame onto my credit card company. Again, just to reiterate, since it obviously isn't getting through, I HAVE NO QUESTIONS REGARDING THE CHARGES!

The reason I never got the email notifications is because they were never sent! Do you think it's some odd crazy alignment of stars or some insane conspiracy, which obviously occurred after the billings, that caused me to receive duplicate emails notifying me of the cancellations (one at my domain email, and one here) and also allowed me to receive every one of these absolutely pointless email correspondences but not one single instance of one of these alleged notifications?? NO, I'll let you in on a secret, it absolutely means you are mistaken and trying to make excuses instead of solutions.

Not that placing blame solves anything, but since that is the tactic you enlisted, I'll humor you and maybe help you out; it is my fault for ever doing business with Yahoo! for anything other than FREE (that's obviously what the company was built on, and possibly the only thing it does right - customer service not included!!).

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25451xxxx)
Saturday, August 22, 2009 12:24 PM
From:
This sender is DomainKeys verified
"Yahoo! YSB"
Add sender to Contacts
To:
"xxxx" <xxxx>
Hello xxxx,

Thank you for contacting Yahoo! Small Business Support.

Please be assured that I have read your emails, including your original
email stating your frustration over not being sent a notice regarding
your Private Domain Registration charges for your domain orders.

I am sure after reading your email replies, that you are now aware that
this annual charge for private domain registration will be billed to
your credit card unless you select to cancel this add on feature.
I'd like to remind you at this point that when you placed your Yahoo!
domain orders you were given the information that the selected private
domain registration charges would automatically be billed to your credit
card for renewal. In addition, I realize you have also been given the
information that Yahoo! had requested when you registered your Yahoo!
account for an alternate email address which is where notifications are
sent. The email address we are using within this and our previous
correspondence is being used because this is the address you initiated
Yahoo! contact.

In light of the above information, I believe we have provided all
sufficient billing information to you at this time regarding your Domain
orders and the annual charge for Private Domain Registration.

However, I will again provide the following:

You have the ability to cancel just Private Domain Registration. Please
follow the process below:

1. Go to your Business Control Panel (Manage My Service Page) of your
account.
2. Click on Change or Cancel Plan Link.
3. Click on Private Domain Registration link under Add or Modify
Extras.
4. Click on Yes button to cancel your private domain registration
order.
5. You will receive a Cancellation Confirmation.
6. Your private domain registration feature will be removed immediately.

NOTE:
You will not receive a prorated refund on the unused portion of the
Private Domain Registration product.

For more information please visit our help pages at:

http://help.yahoo.com/help/us/domains/pdr/pdr-04.html

In addition, if you are interesting in transferring your domain names to
another registrar, you will
need to initiate the transfer process using the authorization code.
Every domain name has a unique authorization code. You will need to
retrieve these codes from their respective Domain Control Panels and
provide them to your new registrar. You will also need to unlock the
domain names before initiating the transfer process.

To Lock/Unlock your domain name, please follow the process listed below:

1. Log into your Yahoo! Domains account with your Yahoo! ID and password
by clicking on the "Small Business" link at the the top of the page:
http://smallbusiness.yahoo.com/domains/
2. Click the "Manage My Services" tab, then click on the Domain Control
Panel for the account you wish to edit. Click on the link "Edit Domain
locking," next to the domain you wish to edit, which will also display
the current status of your domain.
3. The next page will display the button to "Lock" (if it is unlocked)
or "Unlock" (if it is locked) your domain.
4 Click on this button to Lock/Unlock your domain name Though we are sad
that you are leaving us, at the same time we have some good news for
you. Earlier, there was a risk of losing your domain name
while transferring it. Now, with the new method, you have the power to
transfer without losing your domain name. You can transfer the domains
that end with .com, .net, .biz, .info, .org, or .us, by using the
authorization code.

Where do I find the Authorization Code:
1) Sign in using your Yahoo! ID and password to the Business Control
Panel
2) Click the Domain Control Panel link under your domain name
3) On your Domain Control Panel, click "View Your Authorization Code"
4) Now, you'll see your domains unique authorization code. Save this
code
5) Provide this unique code to your new registrar in order to begin the
transfer process of your domain
6) The process and the transfer is now being handled by your new
registrar and would usually take 7-8 days

In order to save your domain, please don't cancel your service until you
are sure that the transfer has been successful. After, you have
transferred your domains successfully to your new registrar, please
cancel your subscription to stop incurring charges.

To cancel your Yahoo! Domains account please log into Yahoo! Small
Business at

http://smallbusiness.yahoo.com/

and follow these steps:

1. Log into your account with your Yahoo! ID and Password.
2. Click the "My Services" tab.
3. Select Change Plan by clicking on the "change plan" link.
4. On the top-left, click the "Cancel Service" link.
5. You will need to read the disclosure and click the link "cancel my
service".
6. You will need to confirm your decision by clicking on the link
"confirm cancellation".

As your domain was registered through Yahoo!:
- Canceling this service will end your ability to manage this domain
through your Domain Control Panel.
- You may not transfer registrars until 60 days after first registering
your domain, in accordance with ICANN rules.
- To transfer your domain to another domain registrar, ask your new
registrar to initiate the process. Although your provider may ask for
your registry key, it is not required to complete a transfer.
- If you do not transfer, you will be contacted by Melbourne IT (MIT),
our domain partner when your domain is due for renewal.

Prior to canceling your Domains service, you may want to save a copy of
your starter web page. It will no longer be accessible once you cancel.

I hope the information I have provided will be most helpful and useful
for you in the event you wish to transfer, close, or continue your
Yahoo! Small business service.

Thank you again for contacting Yahoo! Small Business Support.

Regards,

WenDee

Yahoo! Small Business Support

For assistance with all Yahoo! services please visit:

http://help.yahoo.com/

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25451xxxx)
Sunday, August 23, 2009 4:53 PM
From:
"xxxx" <xxxx>
Add sender to Contacts
To:
"Yahoo! YSB"
Although you managed to send the longest email yet, you still added no beneficial information. If you had indeed read my first email, as you claimed, you would have known that I canceled the service already, and then you wouldn't have sent all that extra information regarding canceling the service. If you indeed did any reading at all, you would have understood that the billing ALREADY TOOK PLACE!

Overall, I think you accomplished less than the last person. Are you sure we are still progressing UP in the chain of command?

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25456xxxx)
Monday, August 24, 2009 9:22 AM
From:
This sender is DomainKeys verified
"Yahoo! YSB"
Add sender to Contacts
To:
"xxxx" <xxxx>
Hello xxxx,

Thank you for contacting Yahoo! Small Business Support.

In response to your latest email, I must remind you that both of your
Domain orders are indeed open and active. You have the information now
in the event you wish to cancel your services, or if you wish we can
assist you with closing your Yahoo! Domain order.

Please reply and we will be happy to assist you with this canceling
process.

Thank you again for contacting Yahoo! Small Business Support.

Regards,

WenDee

Yahoo! Small Business Support

For assistance with all Yahoo! services please visit:

http://help.yahoo.com/

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25456xxxx)
Tuesday, August 25, 2009 3:22 PM
From:
"xxxx" <xxxx>
Add sender to Contacts
To:
"Yahoo! YSB"
Understood - You would rather cancel all my services and keep the money (just like the Private Domain Registration Charges) than appropriately handle the situation with good business ethics. I had no doubt that this would be the result from the beginning. Some companies have "retention" departments, apparently Yahoo! just has a cancellation department.

I'm perfectly capable of canceling my accounts on my own without any help.

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25460xxxx)
Tuesday, August 25, 2009 5:03 PM
From:
This sender is DomainKeys verified
"Yahoo! YSB"
Add sender to Contacts
To:
"xxxx" <xxxx>
Hello,

Thank you for replying to Yahoo! Small Business Support. You are free
to keep your accounts open or close them at your convenience. If you
decide to upgrade any one of the accounts to Web Hosting to take
advantage of unlimited disk space (within reason and over time), 1000
business email addresses, free site design tools, and 24/7 Technical
Support, we will be glad to apply a coupon for your future months of
service.

Thank you again for contacting Yahoo! Small Business Support. If you
need further assistance, or if you have any further questions or
concerns, please do not hesitate to contact us again.

Regards,


Ligaya
Yahoo! Small Business Support

Did you know that you can contact us for Yahoo! Small Business services
by visiting :

http://smallbusiness.yahoo.com/contactus/contactus_home.php

For assistance with all Yahoo! Small Business services, please visit:


http://help.yahoo.com/l/us/yahoo/smallbusiness/

To check the status of all Yahoo! Small Business services, please visit:


http://status.smallbusiness.yahoo.com

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25460xxxx)
Wednesday, August 26, 2009 5:36 PM
From:
"xxxx" <xxxx>
Add sender to Contacts
To:
"Yahoo! YSB"
HAHA, you're kidding right? Sign up for MORE service? Insulting!

Yahoo! deliberately charged my renewal fee TWO FULL WEEKS before the actual renewal date, without any prior notice as to when it would occur, other than the original contract a year earlier - that is borderline theft! Continue hiding your unethical business practices behind fine-print contracts and see how long your company lasts.

AUGH! Just when I thought your customer "service" couldn't get any worse...

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25464xxxx)
Wednesday, August 26, 2009 5:59 PM
From:
This sender is DomainKeys verified
"Yahoo! YSB"
Add sender to Contacts
To:
"xxxx" <xxxx>
Hello xxxx,

Thank you for contacting Yahoo! Small Business Support.

I believe there still may be some confusion regarding the recent billing
you have experienced regarding your Yahoo! Domain service orders.

xxxx, these two Domain orders: xxxx.com and
xxxx.com, were purchased for a 5 year term. You paid $xxxx
for 5 years of registration in your name with the Registrar. In
addition, you paid $xxxx for the annual cost to private domain
registration. Your total cost for each order was $xxxx. Since your
domain registration is not due until August 10, 2013, you will not be
billed until this date.

Your private domain registration fee, however, is due on an annual
basis. This was outlined and explained within the order details when you
placed this service order. You have the ability to cancel just Private
Domain Registration if you wish. To do so, please follow the process
below:

1. Go to your Business Control Panel (Manage My Service Page) of your
account.
2. Click on Change or Cancel Plan Link.
3. Click on Private Domain Registration link under Add or Modify
Extras.
4. Click on Yes button to cancel your private domain registration
order.
5. You will receive a Cancellation Confirmation.
6. Your private domain registration feature will be removed immediately.

NOTE:
You will not receive a prorated refund on the unused portion of the
Private Domain Registration product.

For more information please visit our help pages at:

http://help.yahoo.com/help/us/domains/pdr/pdr-04.html

Your private domain registration is billed 2 weeks before your
registration date ends. This is done to ensure that the Registrar
receives these funds and your information is not at risk of being
released due to funds not being received on time.

I hope this will help to clear up any misunderstanding of your current
Yahoo! Small Business services.

Thank you again for contacting Yahoo! Small Business Support. If you
need further assistance, please do not hesitate to contact us again.

Regards,

WenDee

Yahoo! Small Business Support

For assistance with all Yahoo! services please visit:

http://help.yahoo.com/

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25464xxxx)
Friday, August 28, 2009 2:37 PM
From:
"xxxx" <xxxx>
Add sender to Contacts
To:
"Yahoo! YSB"
You seem to be the only ones who are confused. The email subject clearly states "Private Domain Registration," yet you continue to write about my domain name orders. I've repeatedly stated that I know exactly what the charges are, and what they are for.

I also know how you take the money (for the PRIVATE DOMAIN REGISTRATION) before the service has been rendered and without notice (even though one of the agents who responded in this email chain claimed a notice was supposed to have been sent), and then refuse to offer a refund.

I think I'll send Yahoo! executives a bill for consulting services, explaining how they could save potential billions every year by just getting completely rid of their current "customer service" departments, and replacing them with a system where issues are taken care of on the first contact.


--------------- End Email Chain Copy/Paste ---------------------


While I was copying all that over, I really wanted to comment on some of the responses, just to emphasize the moronic nature of their replies, but I didn't want to make it any more confusing. Plus, I think most of it is pretty clear if you sit back and look at it.

Finally, I know I'm not the first to complain, and I certainly won't be the last if they keep up this kind of sham, but hopefully my complaints will save some of you the time and trouble of ever having to deal with them.

Thanks for reading, and feel free to leave your thoughts in the "Comments" section.





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Wednesday, August 19, 2009

Free SubwayFreshBuzz 2009 Scrabble Codes

Here is a regularly updated collection of free Subway Scrabble game piece codes. You may not be able to win something with just the letters, but each letter also gives you a free spin of the prize wheel so you can still win instantly!

Subway Scrabble Free Pieces:

Once per account:
CGJH-WFMC-XLBF - Letter "H"
FQDT-PMWZ-SBLJ - Letter "L"
HJGG-VGPM-FPPG – Letter "U"
JNSH-QFXR-KGCW - Letter "D"
KXZT-GVLH-XVSB - Letter "O"
NSMR-SLDZ-SVKX - Letter "O"
PFLD-WMXK-CMVZ - Letter "O"
QCDM-QLDK-TRNG - Letter "H"
QLHK-JGQJ-GMHC - Letter "D"
RXZB-XVCB-GGHJ - Letter "I"
SRTR-KVRW-ZWWG - Letter "R"
XLSS-NGJC-JRDJ - Letter "I"

*updated* - *NEW*
ZXMQ-QBNF-PCZV - Letter "U"


Once per day (up to 4 times):
DFMF-BBPB-QZMF - Random Letter


Also click Tell a friend and send at least one invite to a friend to get the letter “L”


Enjoy, and don't forget me when you win!


**Update Side Note**
There seems to be a way to determine if you are going to win anything with the instant win spin...before you spin the wheel.

If your auth. code starts with 45959 - You win nothing
If your auth. code starts with 34233 - You win Champs $50 card
If your auth. code starts with 34236 - You win Live Nation $100 Concert Cash
If your auth. code starts with 34239 - You win Pogo 3 month membership
If your auth. code starts with 34241 - You win Apple Scrabble Game
If your auth. code starts with 34242 - You win Scrabble Slam card game
If your auth. code starts with 34244 - You win $25 Subway card and
If your auth. code starts with 34245 - You win 125 MCR
If your auth. code starts with 34526 - You win Beaches Vacation





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Thursday, August 13, 2009

A Great Easy Contest - Win Free Clothes or $10,000

It doesn't get much easier than this! Play once per day until the contest ends. With a chance to win Ten Grand, I can see this catching on pretty quick!




Carhartt: a good idea for outdoors.



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Thursday, July 9, 2009

Islamic Dating - All It's Cracked Up To Be?

Let me introduce you to just a few of the stunning beauties you'll be able to choose from:


1 )
Funny Islamic Yemen Dating - felt cloaks - Sakhir - 18 yrs old female
Sakhir (18 years old, student, not married)


Three things I'm looking for in a husband:
1. "He likes me."
2. "Well brought up."
3. "I am confident in myself."

Dream:
"I do not have a dream."

Hidden Talent:
"I have no talent."

Career Aspirations:
"I want to be a doctor."




2 )
Date girls who wear traditional Islamic hijab - SA'ADIA - 20 year old student of English and computers
SA'ADIA (20 years old, student of English language & specialty computers, not married)


Three things I'm looking for in a husband:
1. "Fair."
2. "Beautiful."
3. "High."

Hidden Talent:
"Modern Arabic Dance."

Favorite passage from the Koran:
"God is one. Not born, He was born, and there is no equal or like Him, He does not need any help."

Why do I wear hijab:
"It was my decision. I started wearing the hijab just eight months ago. I did it to become invisible. Society and our traditions say that it was good."

If only I could meet any historical figure, it would be ...
"Saddam Hussein. We all have bad and good sides. He was brave and stood for pan-Arabism."

Favorite Music:
"Hip-hop, Usher, Westlife, Backstreet Boys, Ricky Martin, Enrique Iglesias."

People in the West need to know something about the Islamic world, which they still do not understand:
"Western people do not know anything about the Arabs. They are ignorant about Islam. They think that Islam - it is only terrorism. But Islam is based on love, peace and humanity."

Liberty, which I would like to have:
"I am not allowed to talk about them."




3 )
Strict Islamic Religion - Salam - 21 year old cute Yemen woman - covering - only showing eyes
Salam (21 years old, student, married)


Three things that I want in life:
1. "Being a good mother, good wife, and to help Yemen."
2. "I also want to do business."
3. "I would like to visit all the cities in America."

I am irritated by:
"Blasphemy, bad language, and when the guys on the street said: 'Look at this very pretty girl with the eyes!'."

Favorite Television Star:
"Dr. Phil. He tells us how to solve our problem."

What is the biggest problem of the modern world?
"Palestine. We send them money. More poverty. We send poor tithe. The biggest problem in Yemen - a woman who does not want to teach my daughter. Early marriage - this is also the problem."




4 )
Islam not Muslim - Rabia - cutest 20 year old girl - black cover
Rabia (20 years old, student, married)


Hidden talent:
"Poetry."

Why do I wear hijab:
"All the women in my family wear them. This is not a matter of choice. This society and the religious duty."

If I were an animal, it would be ...
"... A fish. Perhaps very large, and at the same time very quick. In the sea there are a lot of places to hide. More sea than land. I went to the ocean with my family, but was forced to swim in clothes."

Liberty, which I would like to have:
"I would like to live in Europe or America, but this will never happen."




5 )
Single Islamic Female looking for Single Male - Vafa'a - 19 yo hottie looking for her honey
VAFA'A (19 years old, student, not married)


Hidden talent:
"Swimming."

Why do I wear hijab:
"I have no choice."

What I like about the hijab:
"The only thing that I like it - so that she can laugh when she wishes, because her face is hidden."

What I do not like about the hijab:
"The fact that it makes some girls more attractive than they deserve."

If only I could meet any historical figure, it would be:
"I'd like to meet our prophet, Muhammad. I would ask him how we could change our nation so that it again became what was, until the modern world with all its problems."




6 )
Yemeni Girls Gone Wild - cloak and hijab - Fatima - 19 y.o. happy young student
Fatima (19 years old, student, not married)


Three things I'm looking for in a husband:
"I'll never get married."

Hidden talent:
"Telepathy. I know what people think."

I hate:
"Hamburger."

I like:
"Apple Soda Water Mirinda."

Favorite actor:
"I like Tom Cruise, Antonio Banderas, Denzel Washington and Tom Hanks."

People in the West need to know something about the Islamic world, which they still do not understand:
"Western people believe that we are unhappy, although in reality we live in a peaceful reality. Islam teaches us how to clean, as it is, how to do anything."




7 )
Pretty Islamic Eyes Only - 21 year old unmarried single journalist - Ready for the dating scene
Safa (21 years old, journalist, not married)


Three things I'm looking for in a husband:
1. "Beautiful."
2. "He must be famous."
3. "He should give me the freedom to do whatever I want."

Hidden talent:
"The traditional Arabic and international contemporary dance."

I am irritated by:
"Spit nozzles man in the street."

Favorite Musical Artists:
"Celine Dion, Mohammed Abdu, Shakira, Abu Bakr Salem."

Your favorite Western movie and television star:
"I like fighters and romantic movies, Dr. Phil and frames."

Favorite passage from the Koran:
"We belong to God and to Him return."

Why do I wear hijab:
"This is my personal choice, nobody forced me. To be honest, my family is even discouraged. But I feel free, putting it. I am comfortable in it."

People in the West need to know something about the Islamic world, which they still do not understand:
"It would seem that Yemen - uneducated and backward country, but it is not. We have more freedoms than you think. And, clearly, we have the freedom that you are not in Europe, and dreamed. For example, here you can be invisible, wearing the hijab. You can do everything quietly, like a ghost."




8 )
Amazing Lashes - Girl in hijab cover & felt cloak - AZHAAR - 21 years old - never married, never will
AZHAAR (21 years old, journalist, not married)


Hidden talent:
"Painting and sewing."

I am irritated by:
"Any scratches sound."

Favorite movies, actors, and television stars:
"Harry Potter, Lost, and Steven Segal.

Why do I wear hijab:
"When I grew up, my father said I should wear it. Also, in a society where I live, is it, so I must do the same. I like it because it I feel more secure. [long pause] When I think about it ... understand women who do not wear hijab, receive less attention. When you are wearing head scarves, men seek to know what is there for them, and therefore stronger look to you. Excessive openness leads to the opposite effect. Itself, I do not trust men, because they usually betray women. For this reason, I think I'll never marry."

If only I could meet any historical figure, it would be:
"Saladin. He united Egypt, Syria and Yemen against the Crusaders and conquered Jerusalem, most of the Kingdom."

People in the West need to know something about the Islamic world, which they still do not understand:
"Not all the Arab women - uneducated backward terrorist. They are the same women as everyone else. Many girls here are break in life. Yemeni women are educated, successful and open."



*******************************************************



Looks like the "eyes" have it!

A couple things to keep in mind when making your decision(s):

1) A faded hoodie could indicate several things, such as: cleanliness, overzealous stream-side behavior (washing), lack of funds to purchase "color safe" detergents, etc...

2) Designs in cloaks indicate wealth, especially if they're made of BLING! BLING! BLING!

3) Never be afraid to ask for a side/profile shot (black is a slimming color, don't let her nose surprise you!).






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Sunday, May 17, 2009

Samsung Blackjack II Smarthphone

♫ Duna da duna da duna da dunnn ♫ That famous AT&T tone #1.

"Oh great, just what I need to distract me while I'm driving, a telemarketer...But wait, that's strange, that's not my default ringtone for any type of call."

I quickly retrieve my phone from my side pocket to see that it is my significant other! Now something is really strange, because they have their own specific ring tone, which just happens to be "Chris Brown - With You" at the moment.
I answered and talked, but was perplexed about what was going on with my phone the whole time.

I started fiddling. Made sure profile is still set to "custom," CHECK. Made sure ring tone was still physically (electronically?) in the phone and not deleted by some random Windows Mobile 5 bug, CHECK. Tried to set personalized ringtone back to Chris Brown....SCREEEEEEEEeeeeAAAAAAAAAAAAEEEEEEEERRRRRrr (screeching halt)!
"ALERT - This ring tone file is corrupted or unavailable. Please choose a different ring tone."


I was a little upset at that point because corruption is never good, and this Samsung Smartphone has always been pretty buggy. At least it has worked for the major functions, even if it was with some little workaround every time (this is in reference to the alarm which can not be turned off and/or starts multiple instances of itself simultaneously, leaving the only good way to stop the alarm as turning the phone completely off and then hoping you remember to turn it back on later.)
Once I got home I did some checking online to see if others were experiencing the same effect. Of course there are no technical articles provided by Microsoft nor Samsung, two very large computer/electronics companies who know their products have issues, but there are several forum posts. From what I could find, the problem is not version specific to the Windows Mobile OS being used, both 5 and 6 apparently yielded the same issue. The only workaround I could find is a factory reset (format) of the phone, to bring it back to default settings in every way. "AAAARRRRRGGGGGGHHHH," as Charlie Brown would say.

Then the plot thickens. It's not just ringtones. I can't play any of the media files on my phone, which leads me to believe it has something to do with Windows Media Player, but I'm not computer guru, so what do I know?

Before this happened, I was already in the (painfully slow) process of trying to sort through text messages I have received over the past year and a half, but now I can't save any of them. I was recommended one program, which did in fact allow for backing up SMS/MMS messages, but it wasn't compatible with the Samsung BJ II yet. The option in the forum posts was to use dashwire.com, a service which uses your phone's data connection (I don't have a data plan) to connect and upload all your phone settings so you can transfer most of them back to your phone once you've reset it (or lost it and get a new one, etc...). Of course I refuse to pay AT&T to upload a backup of my phone, for an issue caused by the phone I purchased from them...call me crazy! Finally, their phones are only covered up to one year from purchase, for defects and such, and I was never able to register the phone with Samsung because their website kept giving me the error that the SN was not valid (great, leave it up to Let's Talk to screw me again!).

As far as I'm concerned, BJ now stands for Buggy (or Broken) Junk!

If anyone knows of any solution, which doesn't involve me deleting all my personal files, please let me know - I may be stuck with this AT&T default ringtone for every sound my phone makes, for a while.




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Sunday, April 12, 2009

The Worst Airline in The World (Not Just the US)

This post is not merely a rant, nor is it slanderous, but rather it is a report of a horrible experience with US Airways. I will post the actual email sent to US Air and Travelocity's customer service email addresses, along with their responses. This is an honest complaint as well as a "BUYER BEWARE" alert! The copied contact form submissions are a little lengthy because we wanted to make sure the actual events were expressed as clearly as possible.

So it goes ...

The Original Customer Relations Email:
I am writing this letter to you, not as a gimmick to receive free vouchers or whatever it may be, but rather to inform you of a horrible experience that myself and three other individuals in my traveling party were subjected to as a result of booking our flights with US Air. Our
horrid experience began as soon as we checked our bags with the attendant inside Terminal A of Bush IAH in Houston, Texas on Thursday April 2, 2009.

As anticipated, there was a charge for our checked baggage (which is a common practice amongst airline carriers now). Call me crazy, however, I feel as though if I am going to pay $30.00 for two pieces of luggage to travel with me, the checked bag handling process sure as heck better exceed any of my previous notions of care under the old system (of not paying). Unfortunately this was not the case. I watched in disbelief as the clerk launched my bags from the check-in station face down onto the conveyor belt with little (actually no) regard for my belongings that I just paid $30 for on top of my ticket price. It is not that I had anything fragile packed away, it was just the fact that my property was being abused for no reason what so ever.

Being that we were going on vacation, we all shrugged the situation off and headed toward our departure gate. Upon glancing at our boarding passes, we were shocked to see that for both our departing flight into Phoenix and our connection into Honolulu all of our seating assignments had been changed from what we booked on Travelocity. [This subject will be revisited in detail shortly] So again we shrugged the situation off in the hopes or putting these inconveniences behind us.

Due to adverse weather in Houston that morning, we were delayed over 1 hour once we boarded the plane before takeoff [This of course is not being blamed on anyone, simply being added for a better understanding of the situation]. Since we only had a small window of time between flights (Houston to Phoenix and Phoenix to Honolulu) my girlfriend and I decided to page one of the flight attendants while we were still parked on the runway waiting in line to take off. We wanted to inquire about any connection info or later flights into Honolulu - Not a strange request of information I figured. Unfortunately, rather than receiving answers to our questions (or even getting to ask them) the young lady (all in one motion) turned off the service page light above our heads and simply said "We don't know anything about that yet" as she walked away. Need I remind you, I did not even ask a question! She simply saw that my girlfriend and I were frantically viewing our itinerary.

Well, thankfully, we did make it to our connecting flight simply because we all sprinted across the Phoenix Sky Harbor International Airport just minutes before the aircraft door was sealed (other people from our flight from Houston were not as fortunate). This time our seats were 30 rows behind where we initially selected upon booking! Not to mention that our group was completely separated. Oh well, on with the trip we figured.

Now, at this point (before our departure to Honolulu) we had already been up and traveling for over 4 hours off and on, and the flight to Honolulu would total out our travel time at over 10 hours. Naturally, at some point during a 10 hour span, one would eat. So, we planned on eating a light lunch on the plane during the flight to Honolulu (Since two meal choices and a snack choice were to be offered on the flight as advertised by both the flight attendant and the US Air Magazine). Bad decision! Being that my girlfriend and I were in row 30 (instead of row 5) of the Boeing 757-200 craft we eagerly anticipated our turn for the attendants to take our meal request. Much to our dismay, upon reaching row 24 the attendant with the (most sarcastic grin I have ever seen in my life) exclaimed, "Sorry, we are out of food!" as she (without hesitation) walked the cart to the back of the craft. I honestly thought the rear of the plane was going to revolt. Imagine that over 12 rows or people did not even get the option to eat! That's 12 rows at 6 people per row, 72 people! Wow, is that even possible? Even people that did get to enjoy a meal (our friends who we were supposed to be seated next to in the front) suffered from US Air's horrible service. They had to hold onto their trash for over three hours! When they asked an attendant to remove it so they could put their tray-table up, they were snapped with, "You're going to have to wait.", as the attendant kept walking past.

The airline industry is said to be struggling to stay afloat. I, having not worked in this particular industry, am simply speculating that the in-flight meals turn a profit - At $7 or $5 a pop, they would have to. Well just imagine that 2/3 of the people that did not get to eat were planning on it (like myself) that would roughly bring in an additional $332 of sales for that flight alone. Not to mention, satisfy the hunger of people traveling in your crafts. Shouldn't the flight attendant have
been trained or have enough wherewithal to genuinely apologize and offer an alternative, maybe an additional soda or something rather than just disappear?

Well, we finally make it to Hawaii and had a great time, all the while dreading having to travel with US Air on the return flight. So, Sunday April 5, 2009 we make it out to the airport expecting the worst.

Sure as the sun rises, we got it again! This time our travel group's seating arrangements were so screwed up, at times on our trip home we wouldn't even be sitting with our significant others! (Did I fail to mention we booked and reserved our seats over 2 months in advance?) So, naturally at the check-in kiosk we attempt to change our seats using the interactive flight manifest, so that we could at least be in the same vicinity of each other. Now please explain to me why some seats in the
coach section of the plane cost an additional $25 or $10 to occupy? Is it just a gimmick to get some fast cash? I already explained how you can do it legitimately through food sales or is the state of your company so bad you need to squeeze your customers in every direction possible for their hard-earned money? [Honestly, I still don't know why those seats cost more, even the attendant couldn't tell me.]

We attempted to ask the check-in clerk if there was any way to waive those fees so we could sit next to each other, and as expected, she was of no use. In fact she argued with us that this whole situation was our fault for booking online and attempted to downplay the whole situation.

Well thinking back, she was right about something, this entire situation actually was our fault, we were the ones that selected US Air in the first place.

I'm sure you can imagine the rest. Thankfully we made it home to Houston and our luggage made it too. I have no grievances with the pilots or complaints about the act of flying, except to mention that each time we boarded one of the dilapidated vessels operated by US Air I was not only horrified to see that it was left rancid and filthy from the flight before us, but also amazed that the craft could actually fly. I kid you not when I say that the craft which carried us from Honolulu to Phoenix had a hole in the cabin veneer the size of a golf ball and two others just like it covered with painted duct tape on row 14 by seat F! If that was the inside of the plane that people can actually see, I would hate to see what is not in view.

In an effort to keep this letter to a tolerable minimum, I will allow you fill in the blanks as far as how my travel experiences with US Air were. I seriously hope to never fly with you again (as do the other 3 members of our group). Sadistically enough, I genuinely hope that others will follow suit until you learn to value and respect the individuals that pay your bills - or simply go out of business. In a day and age where people are restructuring their priorities in life and stretching their incomes, one would think a company such as this one would do everything possible to create loyal customers and really "wow" them with your service and care, yet you seem to do the exact opposite - But what do I know? Oddly enough, it did not seem to be just me or our group, as we witnessed other passengers demanding to speak with supervisors and watched as the customer service line inside of Phoenix's Sky Harbor Airport grew and remained at over seventeen seemingly angry passengers in the course of an hour. We would have spoken with a US Air representative the morning of the 6th; however she yawned as we approached her and rolled her eyes, so I didn't even bother.

Like I stated earlier, I am not looking for anything and I would be surprised if this letter ever gets read other than an email server just sending me an auto-reply in the standard form, but who knows.


So there you have it. Hopefully you were able to read through the entire account so that you could form a clear picture of what we endured. He didn't even mention the part about how the steward of our return flight from Honolulu to Phoenix (the long one!) allowed two people to move forward from the rear to sit next to us (one beside each group) without asking if it was OK with us. Normally I wouldn't mind too much, and probably would have said "Sure." if he HAD asked, but he didn't, and the two individuals just happened to be rude and disrespectful. My first impression of the person moved to sit next to me was shattered by her slinging her sweaters and carry-on luggage (3 pieces!?) into the seat, hitting me in the arm several times, yet never bothering to say so much as "Hi," or "Sorry," before settling in and falling fast asleep. The male moved to sit next to our companions, had a very similar attitude but unfortunately enough for them, he had the added "benefit" of reeking of smoke, alcohol, and body odor. Of course, as he fell asleep, he naturally leaned towards them, and was a burden the entire flight.

Ah, it feels so good to get complaints off your chest and vent your frustrations, but I digress.

Travelocity was CC'd on the email for 3 reasons:
1) We used them to book the travel packages,
2) We figured they would want to know about and document US Airways' horrible service, possibly removing them from their search results, and
3) So that US Air might be moved towards an actual customer relation response, knowing that Travelocity would be watching.


The Results

Travelocity was the first to respond, and I don't have that actual email, but apparently they have issued my friend a $100 voucher for travel through their service for any time in the next 13 months. Not too shabby, or rather, a reasonable response from a company which didn't even really have any control over why we experienced what we did. So I would say I'm pleased with their return, and will probably use them again in the future when taking trips or booking vacations.

HOWEVER!

I DO have US Airways' reply, and it is just plain ridiculous! Here is the exact copy (with account info starred out) for your viewing and critiquing pleasure.

Response from US Airways Customer Relations Contact Form
From: Customer Relations
To: ******@yahoo.com
Sent: Thursday, April 9, 2009 2:04:58 PM
Subject: US Airways Customer Relations - US-09******-049D4 - G1C

Dear Mr. ******:

Thank you for contacting Customer Relations at US Airways. We appreciate
hearing from our customers and having an opportunity to address their
concerns.

Please accept my apology for the disappointing service you received. Our
customers deserve a pleasurable experience each and every time they fly
with us, and I am sorry this trip did not meet your expectations. Your
comments regarding our service are important and we appreciate you
taking the time to let us know.

We appreciate and value your business. We're working hard to earn your
continued patronage. Thank you for giving us the opportunity to do so.

Sincerely,

Joseph Gutierrez
US Airways Customer Relations
Corporate Office

US-09******-049D4


As Charlie Brown would exclaim, "Good grief!" Are they serious? Is that all? It's completely devoid of emotion or any actual sense of appreciation or empathy. Maybe since my friend said he wasn't contacting them for vouchers, they decided they wouldn't even offer (or try to make good on the situation at all).

My email response to my friend ...
This part confuses me: "We appreciate and value your business. We're working hard to earn your continued patronage. Thank you for giving us the opportunity to do so."

How are they appreciating and valuing your business? By solely responding? How are they working hard to earn your continued patronage? By simply responding? He's right about you giving them the opportunity, but it appears they have done NOTHING with it!

How expected!!!


... But I'll let you make your own decisions.

Save yourself heartache, stress, and pain by upgrading your travel experience and avoiding US Airways at all costs!



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Wednesday, March 18, 2009

Dolphins Are Even Cooler Now!

I'm pretty amazed that I've never seen or heard anything about this thing that dolphins are doing with air bubbles underwater. It reminds me of blowing smoke rings with thick cigar plumes, only much cooler, more interactive, and apparently the female dolphins tend to do this trick more than the male dolphins. You have to watch it for yourself, I'm certain you'll be amazed!






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Monday, March 16, 2009