Thursday, September 3, 2009

Never Use Yahoo! - Unless It's Free!

Never Use Yahoo(exclamation) - Unless It's Free(EXCLAMATION)



Yahoo! was founded as a company providing email addresses for free. That is what they are "good" at. Please heed my advice and DO NOT USE THEM FOR ANYTHING YOU HAVE TO PAY FOR! They have evolved into a conglomerate by necessity to try and retain market share because companies that do everything better (Google! - notice the exclamation mark) would have turned them into an old, dusty, internet ghost town otherwise.

I have come to this epiphany after a chain of 10 emails back-and-forth from Yahoo!'s "customer service" (the quotes because technically it's more of a cancellation department - they really don't have the capacity to handle anything other than helping you cancel your services, and no, you won't get a refund once they do), which left me feeling even ANGRIER and MORE FRUSTRATED than when I sent the original contact request, and still with NO RESOLUTION. You might already know this if you use Yahoo!, but if you didn't, there is really no good way to contact Yahoo! when you need to - I think it's because they know how bad their "customer service" department is, so they've made everything as "self-help" as possible. If you do take the time to weed through all the FAQ's and finally find the way to contact them, you'll be sorry you did.

You don't have to take my word for it (even though you should, to save yourself some headaches, heartaches, and wallet aches!), because Yahoo proudly displays this concept on their help pages, sort of like a war torn badge of honor - see below.

These are two of the top five questions asked by users; see if you notice a pattern emerging:
2) How do I contact Yahoo about taking more money out of my account than they were supposed to?
3) How do I contact Yahoo customer Service for a unauthorized bank transaction ?

Are you scared yet?

Even if Yahoo! did have and practice ethical business morals, their services are clearly inferior; if you've ever used "Yahoo! Search Marketing" as opposed to "Google Adwords" (I've used both because I had promotional codes from my website host) then you know exactly what I'm talking about. The very first day I used Google Adwords, I received results equivalent to a full week of Yahoo!'s knockoff. And I suppose it only makes sense, since Google was founded as a search provider, but they also do everything else better too.

Rather than try to explain the email chain, which bounced between me and Yahoo!'s outsourced service department, I have copied and pasted them (final email sent by me, no response received) below, because it really is amazing when you lay eyes on it. You'll start to see the redundancy and idiocy of their responses immediately, then again and again. The only editing I have done is remove my personal information. Sorry if the formatting doesn't come through very well.

--------------- Start Email Chain Copy/Paste -------------------

Yahoo! Private Domain Registration Charges
Sunday, August 16, 2009 11:30 PM
From:
"xxxx" <xxxx>
Add sender to Contacts
To:
xxxx
Yahoo Id: xxxx
First Name: xxxx
Last Name: xxxx
Email Address: xxxx
Domain Name: xxxx
Comments: You have really caused me a lot of trouble by automatically charging my credit card for this service without sending me a notice first, asking if I still wanted to renew or if I needed to update my payment method/source! THEN!!!!, you don't make it clear BEFORE!!!!! I cancel the service, that I will not be receiving a refund for any fees, but of course you give a nice little message afterward to let me know I just threw 9 dollars per domain name at you for absolutely nothing! I'm certain I don't have to tell you that that is BAD BUSINESS! I don't expect you'll be around long with service like that!

I am THOROUGHLY upset and IMMENSELY FRUSTRATED by your website and your services at this point and I will be looking for another registrar to continue my domain names with. You have definitely lost a customer and any referrals!
Browser: Firefox
Operating System: Windows Vista
Email Tool: none
Site Building Tool: none
Type of Internet Connection: Cable
May we test your account: yes

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25433xxxx)
Monday, August 17, 2009 3:12 AM
From:
This sender is DomainKeys verified
"Yahoo! Domains"
Add sender to Contacts
To:
"xxxx" <xxxx>
Hello,

Thank you for contacting Yahoo! Small Business Support.

We understand your concern on the domain renewal charges and apologize
for all the inconvenience.

Your domain renewal is included in your annual Yahoo! Domains fee.
Provided that you have not made any billing contact changes or
transferred registrars, Yahoo! will automatically pay the domain
registration renewal fee within 14 days of your expiry date.This
automatic renewal cannot be turned off,unless you cancel the plan or we
cannot charge your credit card on file.

Please note that your account with Yahoo! must be active and current
with payment. We will continue to pay the renewal for as long as you
continue your account with Yahoo! Domains. You may disregard any notices
from other companies/domain registrars requesting payment for your
domain. Currently, there is not an option to prepay in advance.

Effective July 1 2008,Domain renewal prices for Domain Only accounts
have been increased to $34.95 per year.

Please cancel the domains plan and if we see the renewal charges on your
account we will go ahead and process the refund.
Unfortunately,your accounts are not entitled to a refund of the entire
$35 annual fee per domain as a result of cancelling. Per our policies
that you initialed at the time of signup, all such fees are are
non-refundable. The reason for this is that we have already paid $9.95
for the domain registrations and do not recuperate that cost when the
customer cancels.

New customers are purchasing a service that is named Yahoo! Domains but
it is different than your domains service.

The new Yahoo! domains service is a domain only service plan for $9.95
per year. Unlike your current plan, the new service plan does not
include an email account from which you can send and receive email.

Your service includes domain registration AND one domain email address.
You are charged $35 per year. We will no longer offer your Yahoo!
Domains service to new customers. We will continue to support your
existing service and it will be automatically renewed each year 15 days
before the anniversary of your original billing date, at the
then-current price, unless you tell us to cancel the service.

Please note:
If, for any reason, you do not sign up for the new service after
cancelling your current service, be aware that Yahoo! will no longer
renew your domain. You will responsible for renewing your domain
directly with our partner, Melbourne IT. You will be contacted by
Melbourne IT to renew your domain at the email address you listed when
you registered the domain.

We recommend that you switch services at least 30 days before your next
invoice date to avoid any billing or registration issues. You can view
your next invoice date on the "Payment Schedule" tab of your Billing
Information page.

How to switch

1. Back up all your current information.

*Mail - If you or any other users who have a mailbox use POP to read
email with a mail client like Outlook, you will have a copy of your
email stored there. If you do not POP your mail, you should log into the
mailsender.net Webmail interface and forward any email you'd like to
keep to another mailbox such as your Yahoo! Mail account.

*Web Card - If you have a web card, you should view it in a browser and
copy any text and graphics to your desktop so you have a back-up that
you can refer to when you create your new starter web page.

*Settings - If you have any custom DNS settings, you should record them
so it will be easier for you to configure your new service.

2. Go to smallbusiness.yahoo.com/services and log into your account.
Select "Change Plan" for your current service. Select "Cancel Service"
on the left side of the change plan page. Follow the cancellation
instructions.

3. Go to smallbusiness.yahoo.com/domains and select the "Already have a
domain? Use it with a Yahoo! plan" link. Enter your domain name and
follow the steps to complete the order.

If you have any further questions,in order for us to better assist you,
we require some additional information. Please reply to this message
and describe all of the actions you took that led up to the problem --
include any of the following relevant information. The more information
we have, the better able we will be to investigate this issue.

* Your Yahoo! ID
* Your domain name
* The File name in question
* Editor used
* A clear and detailed description of the problem
* The exact steps you took before the problem occurred, and the text of
any error message you received


Please do not hesitate to reply if you need further assistance.

Regards,

Aparna

Yahoo! Small Business Support

Did you know that you can contact us for Yahoo! Small Business services
by visiting :

http://smallbusiness.yahoo.com/contactus/contactus_home.php

For assistance with all Yahoo! Small Business services, please visit:


http://help.yahoo.com/l/us/yahoo/smallbusiness/

To check the status of all Yahoo! Small Business services, please visit:


http://status.smallbusiness.yahoo.com

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25433xxxx)
Tuesday, August 18, 2009 12:00 AM
From:
"xxxx" <xxxx>
Add sender to Contacts
To:
"Yahoo! Domains"
Wow, you added absolutely nothing of value to the conversation. Did you even glance at the subject of the email, so clearly written "Yahoo! Private Domain Registration Charges?" All you did was copy/paste a ridiculously long explanation of domain service fees, further accentuating the point that your service in general is HORRIBLE! Either you know nothing about the services you offer, or you don't care. I'm pretty sure the copy/paste was not even relevant because I signed up for my account after the date specified, making all the information provided, null and void (did I already mention worthless?).

I would consider your response worse than a computer-generated bot response, because at least the bot would ask if it was close to addressing my concerns. Judging from your previous performance, I'll assume you are not understanding anything up to this point and so I'm going to stop wasting my time and energy typing this reply...

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25437xxxx)
Tuesday, August 18, 2009 9:32 AM
From:
This sender is DomainKeys verified
"Yahoo! Domains"
Add sender to Contacts
To:
"xxxx" <xxxx>
Hello,

Thank you for contacting Yahoo! Small Business Support.

We understand you are seeking assistance with Yahoo! Small Business
Billing. Please note that for the security of your account, we do not
support Yahoo! Small Business Billing via email. In order to initiate
phone contact with us, please visit the following URL:

http://smallbusiness.yahoo.com/contactus

After logging in with the Yahoo! ID and password that is associated with
your Yahoo! Small Business plan, you will have access to our contact
phone number as well as the option to schedule a call back.

You can also find useful information about our Small Business Services
by visiting our Help Pages at:

http://help.yahoo.com/l/us/yahoo/smallbusiness/

Please do not hesitate to reply if you need further assistance.

Regards,

Jeet

Yahoo! Small Business Support

Did you know that you can contact us for Yahoo! Small Business services
by visiting :

http://smallbusiness.yahoo.com/contactus/contactus_home.php

For assistance with all Yahoo! Small Business services, please visit:


http://help.yahoo.com/l/us/yahoo/smallbusiness/

To check the status of all Yahoo! Small Business services, please visit:


http://status.smallbusiness.yahoo.com

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25437xxxx)
Tuesday, August 18, 2009 1:35 PM
From:
"xxxx" <xxxx>
Add sender to Contacts
To:
"Yahoo! Domains"
Actually, you still misunderstood the context of the original email. I'm not surprised.

Honestly, your excuse of protecting "the security" of my account, for not being able to resolve anything via email is laughable. I am of the firm belief that it certainly has more to do with ineptitude and a poorly laid out business structure than security.

But hey, at least you came closer than the first robot, so I suppose that is progress (of some sort).

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25440xxxx)
Wednesday, August 19, 2009 7:02 AM
From:
This sender is DomainKeys verified
"Yahoo! Domains"
Add sender to Contacts
To:
"xxxx" <xxxx>
Hello,

Thank you for contacting Yahoo! Small Business Support.

I understand you are enquiring about the Private domain registration
charges and apologize for any inconvenience this may have caused you.

As advised earlier, we will not be able to dscusss billing information
over email, therefore it would be best if you called us.

In order to place your call request, please go to the following URL:

http://smallbusiness.yahoo.com/contactus

After logging into the Yahoo! ID that is associated with your Yahoo!
Small Business plan, you will have access to our contact phone number as
well as the option to schedule a call back.

Please do not hesitate to reply if you need further assistance.

Regards,

Kiran

Yahoo! Small Business Support

Did you know that you can contact us for Yahoo! Small Business services
by visiting :

http://smallbusiness.yahoo.com/contactus/contactus_home.php

For assistance with all Yahoo! Small Business services, please visit:


http://help.yahoo.com/l/us/yahoo/smallbusiness/

To check the status of all Yahoo! Small Business services, please visit:


http://status.smallbusiness.yahoo.com

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25440xxxx)
Wednesday, August 19, 2009 11:03 PM
From:
"xxxx" <xxxx>
Add sender to Contacts
To:
"Yahoo! Domains"
Sorry, wrong again. My original email contained no inquiries. I never once used a question mark or any phrase that could be considered a question, not even a rhetorical one, until the first robot attempted a response, at which point I began questioning a lot of things.

The main question remaining now is, "Honestly, are you even trying?"

Is there such a thing as a supervisor, or an escalation, or do these emails just bounce back and forth between the same group of improperly equipped entry-level pawns until people get so frustrated that they give up? (that's another inquiry for you)

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25448xxxx)
Friday, August 21, 2009 12:35 PM
From:
This sender is DomainKeys verified
"Yahoo! YSB"
Add sender to Contacts
To:
"xxxx" <xxxx>
Hello,

Thank you for replying to Yahoo! Small Business Support. You have
reached the Billing Escalations Department. We apologize we did not
address your original question regarding your $xxxx charges for your
domains:

xxxx.com
xxxx.com

These $xxxx charges on 08/10/09 & 08/12/09 were for Private Domain
Registration. Both of the above domains were registered for 5 years, so
you do not pay for any annual domain registration until 08/10/2013 and
08/12/2013 respectively. The Private Domain Registration is an annual
fee, described in the order confirmation and in the Terms of Service.

You may have missed our notification emails that we were charging you
because you do not have an alternate email address set up for your
Yahoo! ID. Please also check your Yahoo! ID mailbox for any
notifications for your accounts. Please check your email program?s
settings to make sure directmail@yahoo-inc.com is not being sent to your
junk mail folder. Also, you can check http://edit.yahoo.com/config/eval_profile
to make sure your Yahoo! email preferences are set correctly. You will
need to login and use the account info link to make this change.

Also, we noticed we were able to charge your new Visa xxxx with the new
expiration date because of a feature enabled at your bank. When any
account associated to your old card and you are issued a new card by
your bank, your bank allows the associated accounts to update to the new
card. If you do not want this feature enabled, please direct your
concerns to your bank.

Thank you again for contacting Yahoo! Small Business Support. If you
need further assistance, please do not hesitate to contact us again.

Regards,


Ligaya
Yahoo! Small Business Support

Did you know that you can contact us for Yahoo! Small Business services
by visiting :

http://smallbusiness.yahoo.com/contactus/contactus_home.php

For assistance with all Yahoo! Small Business services, please visit:


http://help.yahoo.com/l/us/yahoo/smallbusiness/

To check the status of all Yahoo! Small Business services, please visit:


http://status.smallbusiness.yahoo.com
--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25448xxxx)
Saturday, August 22, 2009 3:15 AM
From:
"xxxx" <xxxx>
Add sender to Contacts
To:
"Yahoo! YSB"
Still not working, please refer to the next level higher than you, where I can reach someone who will actually read my original email (or any of the other three) and reply accordingly. I completely understand the charges and what they were for. I completely understand that you were able to charge my card. I don't need explanations for questions I never asked, and I certainly don't need you trying to push blame onto my credit card company. Again, just to reiterate, since it obviously isn't getting through, I HAVE NO QUESTIONS REGARDING THE CHARGES!

The reason I never got the email notifications is because they were never sent! Do you think it's some odd crazy alignment of stars or some insane conspiracy, which obviously occurred after the billings, that caused me to receive duplicate emails notifying me of the cancellations (one at my domain email, and one here) and also allowed me to receive every one of these absolutely pointless email correspondences but not one single instance of one of these alleged notifications?? NO, I'll let you in on a secret, it absolutely means you are mistaken and trying to make excuses instead of solutions.

Not that placing blame solves anything, but since that is the tactic you enlisted, I'll humor you and maybe help you out; it is my fault for ever doing business with Yahoo! for anything other than FREE (that's obviously what the company was built on, and possibly the only thing it does right - customer service not included!!).

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25451xxxx)
Saturday, August 22, 2009 12:24 PM
From:
This sender is DomainKeys verified
"Yahoo! YSB"
Add sender to Contacts
To:
"xxxx" <xxxx>
Hello xxxx,

Thank you for contacting Yahoo! Small Business Support.

Please be assured that I have read your emails, including your original
email stating your frustration over not being sent a notice regarding
your Private Domain Registration charges for your domain orders.

I am sure after reading your email replies, that you are now aware that
this annual charge for private domain registration will be billed to
your credit card unless you select to cancel this add on feature.
I'd like to remind you at this point that when you placed your Yahoo!
domain orders you were given the information that the selected private
domain registration charges would automatically be billed to your credit
card for renewal. In addition, I realize you have also been given the
information that Yahoo! had requested when you registered your Yahoo!
account for an alternate email address which is where notifications are
sent. The email address we are using within this and our previous
correspondence is being used because this is the address you initiated
Yahoo! contact.

In light of the above information, I believe we have provided all
sufficient billing information to you at this time regarding your Domain
orders and the annual charge for Private Domain Registration.

However, I will again provide the following:

You have the ability to cancel just Private Domain Registration. Please
follow the process below:

1. Go to your Business Control Panel (Manage My Service Page) of your
account.
2. Click on Change or Cancel Plan Link.
3. Click on Private Domain Registration link under Add or Modify
Extras.
4. Click on Yes button to cancel your private domain registration
order.
5. You will receive a Cancellation Confirmation.
6. Your private domain registration feature will be removed immediately.

NOTE:
You will not receive a prorated refund on the unused portion of the
Private Domain Registration product.

For more information please visit our help pages at:

http://help.yahoo.com/help/us/domains/pdr/pdr-04.html

In addition, if you are interesting in transferring your domain names to
another registrar, you will
need to initiate the transfer process using the authorization code.
Every domain name has a unique authorization code. You will need to
retrieve these codes from their respective Domain Control Panels and
provide them to your new registrar. You will also need to unlock the
domain names before initiating the transfer process.

To Lock/Unlock your domain name, please follow the process listed below:

1. Log into your Yahoo! Domains account with your Yahoo! ID and password
by clicking on the "Small Business" link at the the top of the page:
http://smallbusiness.yahoo.com/domains/
2. Click the "Manage My Services" tab, then click on the Domain Control
Panel for the account you wish to edit. Click on the link "Edit Domain
locking," next to the domain you wish to edit, which will also display
the current status of your domain.
3. The next page will display the button to "Lock" (if it is unlocked)
or "Unlock" (if it is locked) your domain.
4 Click on this button to Lock/Unlock your domain name Though we are sad
that you are leaving us, at the same time we have some good news for
you. Earlier, there was a risk of losing your domain name
while transferring it. Now, with the new method, you have the power to
transfer without losing your domain name. You can transfer the domains
that end with .com, .net, .biz, .info, .org, or .us, by using the
authorization code.

Where do I find the Authorization Code:
1) Sign in using your Yahoo! ID and password to the Business Control
Panel
2) Click the Domain Control Panel link under your domain name
3) On your Domain Control Panel, click "View Your Authorization Code"
4) Now, you'll see your domains unique authorization code. Save this
code
5) Provide this unique code to your new registrar in order to begin the
transfer process of your domain
6) The process and the transfer is now being handled by your new
registrar and would usually take 7-8 days

In order to save your domain, please don't cancel your service until you
are sure that the transfer has been successful. After, you have
transferred your domains successfully to your new registrar, please
cancel your subscription to stop incurring charges.

To cancel your Yahoo! Domains account please log into Yahoo! Small
Business at

http://smallbusiness.yahoo.com/

and follow these steps:

1. Log into your account with your Yahoo! ID and Password.
2. Click the "My Services" tab.
3. Select Change Plan by clicking on the "change plan" link.
4. On the top-left, click the "Cancel Service" link.
5. You will need to read the disclosure and click the link "cancel my
service".
6. You will need to confirm your decision by clicking on the link
"confirm cancellation".

As your domain was registered through Yahoo!:
- Canceling this service will end your ability to manage this domain
through your Domain Control Panel.
- You may not transfer registrars until 60 days after first registering
your domain, in accordance with ICANN rules.
- To transfer your domain to another domain registrar, ask your new
registrar to initiate the process. Although your provider may ask for
your registry key, it is not required to complete a transfer.
- If you do not transfer, you will be contacted by Melbourne IT (MIT),
our domain partner when your domain is due for renewal.

Prior to canceling your Domains service, you may want to save a copy of
your starter web page. It will no longer be accessible once you cancel.

I hope the information I have provided will be most helpful and useful
for you in the event you wish to transfer, close, or continue your
Yahoo! Small business service.

Thank you again for contacting Yahoo! Small Business Support.

Regards,

WenDee

Yahoo! Small Business Support

For assistance with all Yahoo! services please visit:

http://help.yahoo.com/

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25451xxxx)
Sunday, August 23, 2009 4:53 PM
From:
"xxxx" <xxxx>
Add sender to Contacts
To:
"Yahoo! YSB"
Although you managed to send the longest email yet, you still added no beneficial information. If you had indeed read my first email, as you claimed, you would have known that I canceled the service already, and then you wouldn't have sent all that extra information regarding canceling the service. If you indeed did any reading at all, you would have understood that the billing ALREADY TOOK PLACE!

Overall, I think you accomplished less than the last person. Are you sure we are still progressing UP in the chain of command?

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25456xxxx)
Monday, August 24, 2009 9:22 AM
From:
This sender is DomainKeys verified
"Yahoo! YSB"
Add sender to Contacts
To:
"xxxx" <xxxx>
Hello xxxx,

Thank you for contacting Yahoo! Small Business Support.

In response to your latest email, I must remind you that both of your
Domain orders are indeed open and active. You have the information now
in the event you wish to cancel your services, or if you wish we can
assist you with closing your Yahoo! Domain order.

Please reply and we will be happy to assist you with this canceling
process.

Thank you again for contacting Yahoo! Small Business Support.

Regards,

WenDee

Yahoo! Small Business Support

For assistance with all Yahoo! services please visit:

http://help.yahoo.com/

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25456xxxx)
Tuesday, August 25, 2009 3:22 PM
From:
"xxxx" <xxxx>
Add sender to Contacts
To:
"Yahoo! YSB"
Understood - You would rather cancel all my services and keep the money (just like the Private Domain Registration Charges) than appropriately handle the situation with good business ethics. I had no doubt that this would be the result from the beginning. Some companies have "retention" departments, apparently Yahoo! just has a cancellation department.

I'm perfectly capable of canceling my accounts on my own without any help.

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25460xxxx)
Tuesday, August 25, 2009 5:03 PM
From:
This sender is DomainKeys verified
"Yahoo! YSB"
Add sender to Contacts
To:
"xxxx" <xxxx>
Hello,

Thank you for replying to Yahoo! Small Business Support. You are free
to keep your accounts open or close them at your convenience. If you
decide to upgrade any one of the accounts to Web Hosting to take
advantage of unlimited disk space (within reason and over time), 1000
business email addresses, free site design tools, and 24/7 Technical
Support, we will be glad to apply a coupon for your future months of
service.

Thank you again for contacting Yahoo! Small Business Support. If you
need further assistance, or if you have any further questions or
concerns, please do not hesitate to contact us again.

Regards,


Ligaya
Yahoo! Small Business Support

Did you know that you can contact us for Yahoo! Small Business services
by visiting :

http://smallbusiness.yahoo.com/contactus/contactus_home.php

For assistance with all Yahoo! Small Business services, please visit:


http://help.yahoo.com/l/us/yahoo/smallbusiness/

To check the status of all Yahoo! Small Business services, please visit:


http://status.smallbusiness.yahoo.com

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25460xxxx)
Wednesday, August 26, 2009 5:36 PM
From:
"xxxx" <xxxx>
Add sender to Contacts
To:
"Yahoo! YSB"
HAHA, you're kidding right? Sign up for MORE service? Insulting!

Yahoo! deliberately charged my renewal fee TWO FULL WEEKS before the actual renewal date, without any prior notice as to when it would occur, other than the original contract a year earlier - that is borderline theft! Continue hiding your unethical business practices behind fine-print contracts and see how long your company lasts.

AUGH! Just when I thought your customer "service" couldn't get any worse...

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25464xxxx)
Wednesday, August 26, 2009 5:59 PM
From:
This sender is DomainKeys verified
"Yahoo! YSB"
Add sender to Contacts
To:
"xxxx" <xxxx>
Hello xxxx,

Thank you for contacting Yahoo! Small Business Support.

I believe there still may be some confusion regarding the recent billing
you have experienced regarding your Yahoo! Domain service orders.

xxxx, these two Domain orders: xxxx.com and
xxxx.com, were purchased for a 5 year term. You paid $xxxx
for 5 years of registration in your name with the Registrar. In
addition, you paid $xxxx for the annual cost to private domain
registration. Your total cost for each order was $xxxx. Since your
domain registration is not due until August 10, 2013, you will not be
billed until this date.

Your private domain registration fee, however, is due on an annual
basis. This was outlined and explained within the order details when you
placed this service order. You have the ability to cancel just Private
Domain Registration if you wish. To do so, please follow the process
below:

1. Go to your Business Control Panel (Manage My Service Page) of your
account.
2. Click on Change or Cancel Plan Link.
3. Click on Private Domain Registration link under Add or Modify
Extras.
4. Click on Yes button to cancel your private domain registration
order.
5. You will receive a Cancellation Confirmation.
6. Your private domain registration feature will be removed immediately.

NOTE:
You will not receive a prorated refund on the unused portion of the
Private Domain Registration product.

For more information please visit our help pages at:

http://help.yahoo.com/help/us/domains/pdr/pdr-04.html

Your private domain registration is billed 2 weeks before your
registration date ends. This is done to ensure that the Registrar
receives these funds and your information is not at risk of being
released due to funds not being received on time.

I hope this will help to clear up any misunderstanding of your current
Yahoo! Small Business services.

Thank you again for contacting Yahoo! Small Business Support. If you
need further assistance, please do not hesitate to contact us again.

Regards,

WenDee

Yahoo! Small Business Support

For assistance with all Yahoo! services please visit:

http://help.yahoo.com/

--------------------------------------------

Re: Yahoo! Private Domain Registration Charges (KMM25464xxxx)
Friday, August 28, 2009 2:37 PM
From:
"xxxx" <xxxx>
Add sender to Contacts
To:
"Yahoo! YSB"
You seem to be the only ones who are confused. The email subject clearly states "Private Domain Registration," yet you continue to write about my domain name orders. I've repeatedly stated that I know exactly what the charges are, and what they are for.

I also know how you take the money (for the PRIVATE DOMAIN REGISTRATION) before the service has been rendered and without notice (even though one of the agents who responded in this email chain claimed a notice was supposed to have been sent), and then refuse to offer a refund.

I think I'll send Yahoo! executives a bill for consulting services, explaining how they could save potential billions every year by just getting completely rid of their current "customer service" departments, and replacing them with a system where issues are taken care of on the first contact.


--------------- End Email Chain Copy/Paste ---------------------


While I was copying all that over, I really wanted to comment on some of the responses, just to emphasize the moronic nature of their replies, but I didn't want to make it any more confusing. Plus, I think most of it is pretty clear if you sit back and look at it.

Finally, I know I'm not the first to complain, and I certainly won't be the last if they keep up this kind of sham, but hopefully my complaints will save some of you the time and trouble of ever having to deal with them.

Thanks for reading, and feel free to leave your thoughts in the "Comments" section.





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1 comment:

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